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Microsoft Desktop Support - Chicago, IL

Company: Request Technology - Robyn Honquest
Pay: $40000.00 - 50000.00 Annually, Bonus
Job type: full-time
Category: Information Technology and Services


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Job description



Desktop Support

Microsoft End User support specialist. You will travelling downtown Chicago 2-3 days a week ato work at a client site and working in the Oak Brook office the other 2 to 3 days. Desktop support, some server would be great but not required. This will be a 1-3 year person, they are not looking for a 7 year guy. Hardware and desktop, Lan/WAN knowledge, end user Workstation support - Knowledge in the following technologies: Microsoft Windows 7/8.x/10, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools, software distribution tools (System Center Configuration Manager, etc.)
- Intermediate knowledge of understanding Microsoft Windows operating systems (server and Workstation)
- Intermediate knowledge of understanding Microsoft Office Suite (2013/2016)


Position Responsibilities

Primary daily responsibilities include: - Managing technical support incidents and provide functional support and assistance to a local and global user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
- Receive and respond to user inquiries, requests, and escalations via telephone, email, case tracking system professionally and with speed, accuracy and proficiency
- Document activities and resolutions in ticketing system
- Monitor ticketing system and email for notification and internal assistance requests
- Perform field work at customer locations in Chicagoland area (less than 75%)
- Perform other incidental and related duties as required and assigned
- Troubleshoot and resolve problems to satisfy requests
- Complete any necessary research and on the job training to resolve incidents in a timely and efficient manner
- Participate in regular quarterly training courses
- Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times
- Support maintenance of Servers, and other devices when requested
- Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution
- Improve knowledge of, and ability to operate, all technical support tools and technologies
- Provide end user training in small group sessions as well as perform new employee mentoring
- Participate and/or Lead in supporting IT requirements for events such as large conference/departmental meetings or company town halls
- Contribute technical solutions to the IT Knowledge Base
- Participate in projects and initiatives as directed by the Manager of Support Services.


Qualifications:- Bachelor Degree
- CompTIA A , Network , Microsoft Certified Professional (MCP) or ability to achieve one certification within next 12 months
- 1 year of previous hardware or software consulting experience plus previous field consulting experience is preferred
- Demonstrated knowledge of PC/MAC hardware, software, components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices
- Knowledge in the following technologies: Microsoft Windows 7/8.x/10, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools, software distribution tools (System Center Configuration Manager, etc.)
- Intermediate knowledge of understanding Microsoft Windows operating systems (server and Workstation)
- Intermediate knowledge of understanding Microsoft Office Suite (2013/2016)
- Experience working with IP Networking and networking protocols
- Experience supporting end user workstations
- Basic windows and Linux Scripting
- Hands on experience with setting up Linux O/S on Servers
- Excellent writing, communication, and interpersonal skills. Technical writing is a plus
- Strong Analytical, troubleshooting and problem solving skills





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