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Shift Managers - Thackerville, OK

Company: Traditions Spirits
Job type: full-time
Category: Consumer Services

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Job description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

NOTE: Traditions Spirits may change the requirements of this job description at any time. These include, but are not limited to the following:

* Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the Vice Presidents request.
* Sets PACE and TONE for the shift. Motivates staff to achieve results.
* Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility
* Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
* Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility
* Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
* Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted
* Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness
* Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
* Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity
* Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
* Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
* Establish minimum standards for employee performance and guest service
* Greet guests, escort them to their seats, and present them with menus and wine lists
* Maintain food and equipment inventories, and keep inventory records
* Monitor employee and guest activities in order to ensure liquor regulations are obeyed
* Order and purchase equipment and supplies
* Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
* Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable
* Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity
* Schedule staff hours and assign duties
* Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
* Take dining reservations
* Explain how various menu items are prepared, describing ingredients and cooking methods
* Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
* Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety

OTHER DUTIES AND RESPONSIBILITIES:

NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

* Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
* Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
* Assist the owner with special projects as needed
* Recruiting, interviewing, selecting, hiring, promoting, and terminating employees
* Uniforms and/or clothing should always be on stage clean
* Ensure everyone always wear safety/slip resistant shoes.
* Ensure everyone wears a safety belt when lifting objects over 20lbs.
* Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought
* Superior attendance and punctuality
* Attendance in mandatory meetings, training, workshops, and/or seminars
* Adhere to organization policies and procedures

OTHER DUTIES AND RESPONSIBILITIES:

NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

* Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
* Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
* Assist the owner with special projects as needed
* Recruiting, interviewing, selecting, hiring, promoting, and terminating employees
* Uniforms and/or clothing should always be on stage clean
* Ensure everyone always wear safety/slip resistant shoes.
* Ensure everyone wears a safety belt when lifting objects over 20lbs.
* Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought
* Superior attendance and punctuality
* Attendance in mandatory meetings, training, workshops, and/or seminars
* Adhere to organization policies and procedures and qualifications

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

* High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience
* Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
* Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
* Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
* Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
* Knowledge of laws, legal codes, government regulations regarding the food service industry
* Excellent oral and written communication skills
* Expert computer skills, ability to compose and create reports, letters, memos, and procedures
* Mature judgment and professionalism in handling all matters
* Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
* Ability to read and understand information and ideas presented in writing
* Excellent math skills
* Excellent organization and problem solving skills
* Knowledge of InfoGenesis software

WORKING CONDITIONS AND PHYSICAL EFFORT:

* Standing during most of the shift
* Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
* Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs
* Essential hand/eye coordination
* Work is normally performed in a typical interior restaurant work environment
* Noise level is moderate to high
* Moderate exposure to cigarette smoke
* Limited exposure to physical risk
* Moderate physical effort required
* Some travel, overnight stays as needed, rarely
* TMJ

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