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Desktop Technical Support Specialist - Evanston, IL

Company: Request Technology - Robyn Honquest
Pay: $23.00 - 25.00 Annually
Job type: full-time
Category: Information Technology and Services

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Job description

3 Month Contract to Hire - Desktop/Technical Support Specialist


End Salary: $55-$65K

Looking for a candidate with Windows Desktop and Hardware experience. You will support 700 users. You will do moves, adds and changes in AD, Exchange, Cisco IP phones, some remoting in to support users via VMware view.

primarily responsible for providing end user support of computer hardware and software, virtual desktops, Active Directory account access, mobile devices, IP phones, printers, copiers, other network-attached devices. Additionally, assists with IT-related projects and provides prompt response and resolution.

Looking for a well-rounded desktop support specialist. Someone who has excellent soft skills

Currently there are 13 people in IT and 4 people on the Technical Support Team.

Excellent Benefits:- Pension
- 90% of your health plan covered
- Start with 2 weeks' vacation, 4 personal days and 1-2 weeks of sick days and goes up from there with each year of service


Bachelor's degree or 4 years work experience- Knowledge, skills, and abilities in the following areas:
- An in-depth knowledge of Microsoft operating systems and Microsoft Office products;
- Knowledge of the hardware and software components of desktop computers, laptops, and tablets
- Experience supporting the technical needs of end users with varying levels of computer sophistication
- Experience with troubleshooting and resolving issues related to personal computers and associated software and peripherals
- Familiarity with ITIL framework is helpful
- Basic understanding of network management including various kinds of network devices (eg, Switches and Routers)
- Excellent communication skills

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