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Network Operations Analyst - Lexington, KY

Company: Keeneland
Job type: full-time
Category: Information Technology and Services

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Job description

Description: SUMMARYThe Network Operations Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Operations Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems investments. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Operational Responsibilities:- Analyze day-to-day functions and processes of software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications.
- Identify and resolve operating system issues in order to maintain services, enhance capabilities, and prevent system outages.
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
- Perform regularly scheduled maintenance and manages installation of updates of servers, network devices, and related tools.
- Ensures daily backups are performed successfully and monitors critical business databases to ensure accuracy and integrity.
- Create systems and performance models, specifications, diagrams and charts for network infrastructure.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Administrative Duties:- Assist with the configuration, installation, and maintenance of network hardware and software, such as system software, software applications, printers, servers, routers, time clocks, etc. Maintain network users, user environment, directories, and security as needed.
- Provides management and metric reporting on system and network health and performance on a monthly basis.
- Coordinate installation of hardware and software for new employees.
- Coordinate collection and audit of hardware and software of employees that leave the company.
- Provide end user support for desktop and cell phone environments. Prioritize requests to ensure urgent and important issues are resolved in a timely manner.
- Conduct annual security audit with outside vendor to identify current state of system vulnerabilities. Based on results, prepare and execute project to mitigate all identified recommendations.
- Responsible for needs analysis necessary to understand requirements for network environments by coordinating and participating in project meetings.
- Other duties include, but are not limited to, interfacing and movement of data between system platforms, assures spare computer related supplies are in inventory to support racing and sales, and provides secondary support for PC related systems.



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